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We normally ship out our orders within 24 hours from the order being places (and paid), however, due to this being a one-person run business, there are circumstances when this can be impossible. In this case the order will be shipped within 7 days of the order. The customer will be contacted in case we are unable to ship within 72 hours.

We ship all over the world with Lithuanian Post with tracking. If you are making a larger order, please contact us (lotosas.eu@gmail.com) in advance and we will try to get the best shipping price via courier companies.

If ordering from outside EEA, you will be responsible for customs taxes. There are certain items that cannot be sent to certain countries (e.g. all blue lotus products are banned in Latvia, Poland, Romania and Russia) - if you order something that is, to our knowledge, illegal in your country, we will contact you and offer a refund.

 

In case of returns/exchanges, the buyer becomes responsible for all the shipping costs (unless item is returned due to seller's mistake).

EEA shipping takes 1-3 weeks, Worldwide shipping takes 2-6 weeks.